Capital Area Pediatrics View Company Profile
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Services Representative to provide administrative support at our Ashburn location during evening and weekend hours. ScheduleMonday-Thursday 5:00PM-8:30PM and Saturdays 8:15AM-12:30PM. In this role you will: Serve as the first point of contact for patients and visitors. Perform administrative duties in support of the patient experience. Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient’s account Make outbound outreach calls to our patients/families to improve the population health of community, that patients are on schedule with their vaccinations, well-check/milestone appointments, and chronic condition care management. Receives inbound calls, emails and text communications to schedule appointments (for patients checking in/out) using our electronic medical record (Athena). General administrative and other duties, as assigned. Knowledge, Skills, Abilities Ability to employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Ability to learn and retain new computer skills to support business needs Fundamental knowledge of computer systems including Microsoft Office. Fundamental knowledge of HIPPA compliance. Excellent oral and written communication skills. Ability to take direction and complete tasks as assigned. Demonstrate initiative and a problem-solving mentality. Ability to conduct calls using professional phone etiquette. Ability to maintain confidentiality. Demonstrate deductive reasoning skills. Experience Requirements At least two (2) years of professional experience, healthcare preferred. Customer service experience is required. Experience in Medical administrative support. Electronic Medical Record experience xe2x80x93 Athena is a plus! High school diploma or equivalent required. *New Hires will be required to attend a daytime orientation regardless of their work schedule. Orientation is Monday & Tuesday of the first week of employment and runs approximately 9:00AM-4:00PM. Capital Area Pediatrics (“the Company”) is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee. Job Type: Part-time Pay: $17.00 – $22.00 per hour Expected hours: 22 per week Benefits: 401(k) 401(k) matching Bereavement leave On-the-job training Opportunities for advancement Paid jury duty Paid orientation Paid sick time Paid time off Paid training Medical Specialty: Pediatrics Primary Care Schedule: Evening shift Application Question(s): Are you willing and able to work 5:00PM-8:30PM Monday-Thursday and 8:45AM-12:30PM Sunday? Ability to Commute: Herndon, VA 20170 (Required) Work Location: In person