Covenant Community Care View Company Profile
Covenant Community Care is a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and behavioral health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay. We are currently seeking a receptionist for our Moross clinic and our Joy-Southfield clinic. Job Description: The dental receptionist is the first contact for patients and visitors. The receptionist greets patients in a professional, friendly and polite manner. The receptionist helps the office run smoothly and efficient and follows the policies at all times in line with the companyxe2x80x99s mission, goals and values. Responsibilities: Provide support to all staff members Report any matters of importance to the appropriate people. Encourage effective teamwork and appointments Complete any reasonable duties requested by Clinic Manager Greet and care for all patients and visitors in a polite and courteous manner at all times. Deal with all questions both in person and on the telephone in a polite and professional manner Always be aware of patient confidentiality and data protection Inform Doctors of patientxe2x80x99s arrival Appropriately booking appointments Taking payment for procedures done and printing receipts for patients Ensure all patients receive all necessary paperwork and all forms are signed and dated correctly Maintain and accurately file records and update information for patients Ensure all notes and information available coincides with appointments Provide courtesy calls to patients to remind them of their appointments/ Encourage patients to give enough notice if the need to cancel or reschedule Promote a professional image of the office at all times and be knowledgeable about the services it provides. Be aware of all office policies and procedure for compliance Ensure the reception area is always clean and tidy Ability to float between clinic sites as needed Always report any problems or concerns to the Clinic Manager immediately. Predictable, consistent and reliable attendance. Other duties as assigned. Willingness to uphold the Mission of Covenant Community Care xe2x80x90 To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or GED 2+ years previous experience working in a fast-paced environment Preferred Qualifications: Prior work experience in a dental or clinic environment preferred Fluent in Spanish a plus Position Criteria: Customer Service- Excellent care and communication skills, and excellent telephone manner Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation- Actively looking for ways to help people. Multitasker- Able to manage multiple tasks simultaneously while maintaining calm and providing excellent customer service. Dependablexe2x80x90 Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff. Efficientxe2x80x90 tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change. Organizedxe2x80x90 desk/workstation in order, can retrieve requested items, others can pick up staff memberxe2x80x99s work in their absence. Teamworkxe2x80x90 assists others, supports others, committed to success of the organization, selfxe2x80x90sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others’ views. Must be able to communicate and interact with coworkers. Professionalismxe2x80x90 appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patientsxe2x80x90unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted. Job Type: Full-time At Covenant we offer our employees: Comprehensive Benefit program Vacation, Sick, and Personal time (VSP) Paid holidays 401K Life insurance, long term and short term disability