Dental Front Office Manager

TITLE: DENTAL FRONT OFFICE MANAGER JOB SUMMARY: Under the direction of the Dentist, provides administrative and clinical support for the dental assisting, dental hygiene, and other programs as needed. Responsible for maintaining patient records in compliance with the Iowa Dental Board. Facilitates the daily operations of the dental office by coordinating patient care, maintaining supplies, equipment, and inventory, and handling hazardous materials. Acts as the resident expert for practice management software and manages and maintains patient records software. TYPICAL DUTIES AND RESPONSIBILITIES: Oversees the daily schedule and operations of the clinic, supporting patient care for both the dental assisting and dental hygiene programs; coordinates the assignment of patients; tracks and facilitates patient appointments. Insurance Claims process start to finish, including appeals and challenging denials from insurance carriers. In collaboration with the Dentist, monitors and adjusts clinic practices to ensure compliance with Iowa Dental Board. Random audits of patient charts to ensure timely, consistent, accurate, and complete notation in compliance practice expectations; tracks patient care outcomes and corresponds with patients for completion of treatment. Manages the overall patient records system; ensures HIPAA compliance; administers operator entry, patient data base, and scheduling components; trains staff, faculty, and students in proper use; assists in the development of policies and procedures for patient records protocol. Assists the clinical teams to order and maintain adequate supply levels and vets out purchasing supplies vendors to ensure optimal clinic effectiveness and monitors. Assists clinical team to oversee the maintenance and repair program for the clinic, including computer hardware and software, chairs, amalgam separator, compressor, vacuum system, dust collector, hazardous waste disposal, and other systems and equipment; obtains necessary training to troubleshoot/repair and maintain chairs and other systems. Facilitates tracking of staff immunizations, continuing education and certifications in accordance with Iowa Dental Board. Coordinates in-service trainings relative to operational updates in the clinic. Acts as a liaison between clinical teams and the front office regarding individual patient needs. Attends internal and off-site trainings, committees, meetings, and other relevant events as appropriate. Performs other related duties as assigned. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Work is performed in a fully functioning dental clinic. Use of appropriate personal protective equipment is routinely required. Physical exertion includes standing, carrying equipment and supplies, reaching overhead, and regularly lifting up to 50 pounds. Occasional travel to off-site locations requires the ability to drive and use of a private vehicle. MINIMUM QUALIFICATIONS: Five years of clinical experience in a dental office setting or relevant experience in managing an office. Insurance filing experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of: Effective clinic coordination techniques; Federal, state, local regulations, especially the Iowa Dental Board; Budgeting principles; Skill in: Managing change; Computer programs; Leading, training, and coordinating the work of others in a team environment if and when needed. Able to: Operate a variety of office equipment; Engage effectively with clinic patient base and clinical team; Effectively communicate in oral and written form with clinic patient base and clinical team; Work independently. Job Type: Full-time Pay: From $25.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Schedule: 8 hour shift Experience: Management: 5 years (Preferred) Work Location: In person